Privacy Policy

Carpet Cleaners West Kensington Privacy Policy

This Privacy Policy explains how Carpet Cleaners West Kensington collects, uses, stores, and protects your personal data when you use our carpet and upholstery cleaning services in West Kensington and the surrounding area. It applies to all Carpet Cleaners West Kensington customers and prospective customers in the area, as well as visitors who interact with us to request information or make a booking.

We are committed to complying with the UK General Data Protection Regulation GDPR and all applicable data protection laws. Please read this Privacy Policy carefully to understand how and why we process your personal data and the rights you have in relation to that data.

Data Controller

For the purposes of data protection law, Carpet Cleaners West Kensington is the data controller for the personal data we collect and process about you. This means we determine the purposes and means of processing your personal data when you use our services in the West Kensington area.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include the following.

Identity and contact details. This may include your name, address, property access details relevant to the cleaning appointment, and other contact information such as your town or postcode.

Booking and service information. This includes details about the services you request, the date and time of your appointment, the type and size of property, any specific instructions about the cleaning, and communications relating to your booking.

Payment and transaction data. This may include payment method used, amounts paid, and records of invoices or receipts. We do not store full card details when payment is processed through a secure payment provider.

Communications data. This includes messages, enquiries, feedback, complaints, and any other correspondence you send to us, as well as records of our responses.

Technical and usage data. When you visit our website, we may collect information such as your IP address, browser type, device information, pages visited, and the date and time of your visit. This may be collected through cookies or similar technologies where permitted by law and subject to your choices.

How We Collect Your Data

We may collect your personal data in the following ways.

Directly from you when you contact us to request a quote, make a booking, or communicate with us by phone or online form.

From your use of our website, which may generate technical and usage data to help us improve our services and website performance.

From third parties where necessary, for example secure payment providers that process your payments on our behalf, or advertising and marketing partners that help us reach potential customers in the West Kensington area.

Lawful Basis for Processing

We rely on the following lawful bases under GDPR for processing your personal data.

Contract. We process your personal data where it is necessary to enter into and perform a contract with you, such as when you request a quote, make a booking, or use our carpet cleaning services.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests, and where those interests are not overridden by your rights and freedoms. This may include managing our relationship with you, improving our services, maintaining records, and ensuring the security of our systems.

Legal obligation. We may process your data to comply with legal and regulatory requirements, such as tax, accounting, and record-keeping obligations.

Consent. In some cases we may rely on your consent, for example for certain types of marketing communications or the use of non-essential cookies. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes.

To provide carpet cleaning and related services at your property, including scheduling appointments, planning our visit, and carrying out the work.

To communicate with you about quotes, bookings, service updates, and any changes or issues relating to your appointment.

To manage payments and billing, process transactions securely, and keep accounting and financial records.

To respond to your queries, feedback, or complaints and to provide customer support.

To manage our website, including troubleshooting, data analysis, testing, and improving user experience.

To protect our business and customers, including preventing fraud, misuse of our services, or security incidents.

To send you information about similar services that may be of interest to you, where permitted by law and subject to your rights to object.

Data Retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy and to comply with our legal obligations.

In general, we retain customer and booking information for a period that allows us to manage our relationship with you, handle any queries or disputes, and meet accounting or tax requirements. After this period, data will be securely deleted, anonymised, or otherwise removed from our active systems.

Retention periods may vary depending on the nature of the data, the services provided, and applicable legal requirements. We regularly review the personal data we hold and securely dispose of any data that is no longer needed.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties that act as data processors on our behalf. These processors are only permitted to process your data according to our instructions and must provide appropriate security measures.

Examples of processors we may use include secure payment processing providers that handle payments and refunds on our behalf, external service providers that host or support our website or business systems, and professional advisers such as accountants who help us meet our legal and regulatory obligations.

Where we engage processors, we put in place appropriate contracts to ensure that your personal data is protected and processed in accordance with GDPR requirements.

We may also disclose your personal data where legally required to do so, for example to law enforcement authorities or regulators, or in connection with legal proceedings, to protect our rights, or to protect the rights, property, or safety of our customers or others.

International Transfers

Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, in accordance with data protection law. These safeguards may include using standard contractual clauses or ensuring that the destination country has an adequate level of data protection as recognised by the relevant authorities.

Security of Your Data

We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to staff and processors who have a business need to know, maintaining secure systems, and regularly reviewing our security procedures.

Your Data Protection Rights

Under GDPR, you have a number of rights in relation to your personal data. These rights apply to all Carpet Cleaners West Kensington customers and prospective customers in the area, subject to certain legal limitations.

Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of the data we hold about you.

Right to rectification. You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected.

Right to restriction of processing. You may ask us to restrict the processing of your personal data in specific situations, such as while we are considering a request to rectify or erase your data.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Right to object. You have the right to object to processing based on our legitimate interests, including profiling, and to object at any time to processing of your data for direct marketing purposes.

Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any updates will be effective from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.