Terms and Conditions for Carpet Cleaners Westkensington

These Terms and Conditions set out the basis on which Carpet Cleaners Westkensington provides domestic and commercial carpet cleaning services in the UK. By making a booking, the customer agrees to be bound by these terms, which are intended to create a clear and fair arrangement between the service provider and the customer. The purpose of this page is to explain the service process, payment requirements, cancellation rules, liability limits, waste handling obligations, and the governing law that applies to all bookings.

In these terms, references to “we”, “us”, or “our” mean the carpet cleaning service provider operating under the name Carpet Cleaners Westkensington. References to “you” or “your” mean the customer who places a booking, whether as a private individual, landlord, tenant, business, or authorised representative. These terms apply to all carpet cleaning appointments unless we agree otherwise in writing.

We may update these terms from time to time. Any revised version will apply to future bookings once published or otherwise communicated to you. If a booking has already been confirmed, the version of the terms in place at the time of confirmation will normally apply to that appointment, unless a change is required by law or by a matter beyond our control.

1. Booking Process

Bookings for carpet cleaning services are made when you provide the required details and we confirm an appointment. A request for a quotation, estimate, or availability check does not itself create a confirmed booking. We may ask for information about the size of the area, the type of flooring, visible stains, access conditions, pets, parking arrangements, or any special cleaning requirements before accepting the booking.

At the time of booking, you must ensure that all information provided is accurate and complete. If important details are missing or incorrect, we may need to revise the price, change the expected duration of the work, or decline to carry out the service. This applies in particular where the condition of the carpet, the presence of stubborn staining, or the type of fibre requires specialist treatment. We reserve the right to refuse certain materials if cleaning them would be unsafe or unsuitable.

A booking is considered accepted only once we issue confirmation by message, email, or another agreed method. The confirmation may include the date, estimated arrival window, scope of work, price, and any conditions that apply to the visit. The customer is responsible for being available at the start of the appointment or for arranging proper access. If access cannot be gained within a reasonable time, the visit may be treated as a late cancellation or a wasted journey.

Service Scope and Customer Responsibilities

Our Westkensington carpet cleaners provide services such as vacuuming preparation, stain treatment where appropriate, hot water extraction, low-moisture cleaning, upholstery support where agreed, and aftercare advice. The exact method used may vary depending on carpet composition, soil level, drying needs, and the results we aim to achieve. While we work carefully and professionally, cleaning outcomes can vary because carpets differ in age, construction, wear, prior treatment, and maintenance history.

The customer must clear the work area as far as reasonably possible before we arrive. This includes removing fragile items, valuables, and small obstacles from the carpeted spaces to be cleaned. Large furniture may be moved only if it is safe, practical, and included in the agreed scope. We are not responsible for damage caused by moving items that were unstable, defective, excessively heavy, or not suitable for relocation. If you want us to work around furniture instead of moving it, please tell us before the appointment begins.

To support efficient service delivery, you should also ensure that electricity, water, and appropriate access are available. Where parking, entry restrictions, lifts, permits, or keys are required, you must make suitable arrangements in advance. If our team is delayed due to reasons outside our control, we will make reasonable efforts to complete the service, but we are not liable for consequential inconvenience caused by external access issues or delays linked to building management, traffic, or weather.

2. Payments

Payment for Carpet Cleaners Westkensington services is due in accordance with the quotation or confirmation provided before the appointment. Unless we agree otherwise in writing, payment is required on completion of the work on the same day. We may accept cash, bank transfer, card payment, or another agreed method, depending on the service arrangement and the booking type.

All prices are stated in pounds sterling and may be quoted inclusive or exclusive of VAT depending on our business status and the service arrangement. Where VAT applies, it will be made clear in the quotation or invoice. Any additional charges resulting from extra rooms, unexpected staining, heavy contamination, parking fees, congestion-related restrictions, specialist products, or unplanned changes to the agreed work will be discussed before being applied whenever reasonably practicable.

We reserve the right to request a deposit for larger bookings, repeat commercial appointments, or services requiring reserved time or specialist resources. If a deposit is required, it will be non-refundable except where we cancel the booking or where the law requires otherwise. Failure to pay the deposit by the stated deadline may result in cancellation of the appointment. If payment is not received on the due date, we may suspend further work, charge reasonable recovery costs, or refuse future services, subject to applicable law.

We do not ordinarily begin a new appointment until any outstanding balance from a previous booking has been paid. If you dispute an invoice, you must tell us promptly and explain the reason for the dispute clearly. You must still pay any undisputed part of the invoice on time. Nothing in these terms affects your statutory rights in relation to services that are not provided with reasonable care and skill.

3. Cancellations and Rearrangements

If you need to cancel or reschedule your carpet cleaning appointment, you should notify us as early as possible. Cancellations made with sufficient notice may be rearranged without charge, depending on the circumstances and our availability. The exact notice period may be specified in your booking confirmation. Where no specific period is stated, we expect reasonable notice taking account of the service type and the reserved time.

If you cancel at short notice, fail to provide access, are not present at the agreed time, or are unable to proceed with the appointment for reasons within your control, we may charge a cancellation fee or a wasted appointment fee. This reflects time reserved, travel already undertaken, and any loss of work that cannot reasonably be recovered. If we arrive and are unable to complete the work because the area is not ready, access is denied, or the conditions are materially different from those agreed, we may treat this as a cancellation by the customer.

We may cancel or postpone a booking if we are unable to complete the service safely or lawfully, if equipment fails, if severe weather or transport disruption prevents attendance, if the premises present a health and safety risk, or if circumstances beyond our reasonable control make it impractical to perform the work. In such cases, we will try to rearrange the appointment. Where we must cancel and no alternative date is suitable, any prepayment for the cancelled service will be refunded, subject to lawful deductions where applicable.

4. Liability, Limitations, and Care Standards

We will carry out all carpet cleaning work with reasonable care and skill, using appropriate methods and products suited to the stated condition of the carpet. However, some risks are inherent in cleaning, especially where materials are old, delicate, colour-sensitive, previously damaged, or affected by hidden defects. Fading, pile distortion, shrinkage, watermarking, reappearing stains, or changes in texture can occur even when care is taken. This is particularly relevant for natural fibres, fragile dyes, and carpets with historic wear.

We are not responsible for pre-existing damage, manufacturing faults, poor installation, prior incorrect treatment, hidden contamination, or any deterioration that would have occurred regardless of our work. We are also not liable for damage resulting from your failure to disclose relevant information, including previous chemical treatment, pet accidents, mould, subsurface leakage, or the presence of unsuitable backing materials. Where a risk is identified, we may refuse to proceed, limit treatment, or request written acknowledgement before continuing.

Subject to the limits permitted by law, our total liability for loss or damage arising from any single booking is limited to the amount paid or payable for the service in question. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. We are not liable for indirect or consequential losses such as loss of profit, loss of business, or loss of opportunity.

If we supply advice about drying times, stain aftercare, or maintenance, that advice is given in good faith but does not amount to a guarantee of outcome. You remain responsible for following any drying precautions, keeping foot traffic to a minimum where appropriate, and protecting the treated area from re-soiling, leaks, or contact with unsuitable cleaning products after the service has been completed.

5. Waste Regulations and Environmental Handling

Where our service produces wastewater, removed soil, disposable cloths, packaging, or other cleaning-related waste, we will handle that waste in a manner consistent with applicable UK waste and environmental regulations. We aim to minimise environmental impact by using suitable methods, avoiding unnecessary waste, and disposing of residues responsibly. Our working practices may include controlled extraction of dirty water and appropriate containment of cleaning by-products.

Unless otherwise agreed, waste generated directly by the cleaning process remains our responsibility to remove and dispose of in line with our legal duties. You remain responsible for the safe disposal of any household waste, items, or debris you ask us to move or that were present before we began the service, unless we explicitly agree to manage them. You must not ask us to remove hazardous waste, sharp objects, biohazards, asbestos-related material, chemical containers, or any substance that requires specialist licensing unless we are lawfully authorised and equipped to do so.

If we discover contaminated material, excessive bodily fluids, mould growth, pest activity, or another hazardous condition, we may stop work immediately and advise that specialist treatment is required. In such situations, any additional disposal, sanitisation, or protective measures may incur extra charges, and we will only proceed where it is lawful, safe, and within our competence. You agree to notify us in advance of any known contamination issues so that the correct precautions can be taken.

6. Complaints and Service Issues

If you believe there is an issue with the service, you should raise it as soon as reasonably possible after completion. We may ask for photographs, a description of the concern, and an opportunity to inspect the affected area. This allows us to assess whether a follow-up visit, limited re-clean, or alternative resolution is appropriate. Where a concern is genuine and attributable to our performance, we will act reasonably to address it.

A request for a re-clean does not automatically mean that a full refund is due. In many cases, a further treatment may be more appropriate than a refund, especially where the issue relates to a stubborn stain, drying pattern, or outcome that falls within the normal limits of carpet maintenance. We will consider the facts of each case fairly and in accordance with your statutory rights and our service obligations.

Any informal discussion or goodwill offer made by us should not be treated as an admission of legal liability. If we agree to return to site, the return visit will be limited to the agreed issue unless we expressly extend the scope. Where the complaint is outside our control, such as pre-existing carpet condition or post-cleaning misuse, we may decline further action.

7. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any legal proceedings unless mandatory consumer legislation provides otherwise. If you are a consumer, nothing in these terms affects rights that cannot be waived under UK consumer law.

If any part of these terms is found to be unlawful, invalid, or unenforceable, that part shall be treated as removed to the minimum extent necessary, and the remaining provisions will continue in full force. Any failure by us to enforce a particular right or clause on one occasion does not waive our right to enforce it later. These terms form the entire agreement relating to the service unless a written variation is agreed by both parties.

By proceeding with a booking for Carpet Cleaners Westkensington, you confirm that you have read, understood, and accepted these Terms and Conditions. We recommend that you retain a copy for your records. If you are booking on behalf of another person or business, you confirm that you have authority to accept these terms on their behalf and to ensure compliance with the booking requirements.